extraordinary support
About Xentric
Why it all started
Good firms were growing. Their caseloads were growing. Their dependence on technology was growing. But their IT support was not keeping up.
They were getting someone to fix things when they broke. They were not getting a partner who understood how a law firm actually runs, what client work depends on, or what downtime and security failures can really cost.
That gap is why Xentric exists.
Start a Conversation it started with a pattern
The Xentric story
Like a lot of people in IT, we started by helping others. Friends, family, and attorneys would ask for advice or help untangling a mess. After enough of those conversations, something became clear.
Law firms, especially smaller and midsized ones, were being underserved. The large firms had IT departments. Everyone else had whoever they could find.
The providers that were around at the time were usually built around break-fix support. They fixed what was broken, moved on to the next issue, and rarely explained how technology decisions affected the business behind the tickets. That approach left too much uncertainty for firms that depended on their systems every day.
George said to Arthur: we should start a company and do this right. That is when Xentric was born.
what's in a name?
Xentric is pronounced "zen-trick."
It is a play on words for a more zen-like, customer-centric experience. The name reflects what we set out to build from the start: IT support that feels less chaotic, more structured, and genuinely focused on the business being served.
Xenith — Our Mascot
Xenith represents the values we bring to every client relationship. He combines four legendary creatures: the rarity of the Unicorn, the freedom of Pegasus, the strength of the Dragon, and the resilience of the Phoenix. That's our mindset.
what sets us apart
Most IT providers treat a law firm like any other small business. We do not.
A law firm has specific obligations. Client data is confidential, not just valuable. Downtime during a filing deadline is not an inconvenience, it is a crisis. Remote access, document management, and communication tools need to work reliably and securely.
We have worked with firms across litigation, transactional, family, and personal injury practices, so we understand the common workflows, pressures, and technology needs that show up again and again.
That means you do not spend the first six months explaining your business to us.
the team
Meet the Xentric team
George Mkrtchyan
CEO & Co-Founder
George Mkrtchyan
CEO & Co-Founder
George has an engineering background and deep expertise in network design, security, and technology integrations. He helps lead Xentric's mission to give small and midsized businesses a clearer, more structured IT experience. George believes technology should make a business stronger, not harder to run, and his focus remains on building practical systems that support stability, security, and long-term growth.
Arthur Gaplanyan
President & Co-Founder
Arthur Gaplanyan
President & Co-Founder
Arthur has more than 25 years of experience empowering businesses with technology. He helps lead Xentric's mission to simplify IT, strengthen cybersecurity, and give small and midsized businesses a clearer, more dependable technology experience. Arthur believes technology should support the business in a practical, structured way, and his focus remains on helping clients reduce surprises, improve stability, and move forward with greater confidence.
Barrett Dilger
Operations Manager
Barrett Dilger
Operations Manager
Barrett has more than 25 years of operations management experience. He helps support Xentric's mission to give small and midsized businesses a more organized, responsive, and dependable technology experience. Barrett believes good service starts with clear communication, strong follow-through, and a practical, people-focused approach that helps clients feel supported and confident moving forward.
Justin Settle
IT Support Specialist
Justin Settle
IT Support Specialist
Justin has helped support clients across a wide range of day-to-day technical needs, handling Tier 1 and Tier 2 support while also contributing to more advanced issues as needed. With his CompTIA A+ and Network+ certification, Justin brings a steady, hands-on approach to solving problems and keeping client environments running smoothly.
Eduardo Ochoa Jr.
IT Support Specialist
Eduardo Ochoa Jr.
IT Support Specialist
Eduardo supports clients with Tier 1 and Tier 2 technical work while also assisting with more advanced issues when needed. With a UCLA cybersecurity bootcamp certification, CompTIA Security+ CE, and Network+ certification, Eduardo brings a strong interest in security to his role, with a long-term focus on cybersecurity forensics.
Arman Dovlatbekyan
Integrations Specialist
Arman Dovlatbekyan
Integrations Specialist
Arman has years of experience in backend development, API integration, and cloud-based systems. He helps create the connections behind the scenes that keep technology working smoothly. His background in enterprise systems, third-party services, and database management supports Xentric's goal of building dependable, efficient solutions for clients.
what we do
What to expect when you work with us
We do not wing it.
The first step is understanding how your firm is currently set up, where the gaps are, and what needs to change. We document your environment, meet with your team, and build a technology plan that fits your firm specifically.
The first phase is about getting to a clean, stable baseline. From there, the focus shifts to keeping things running well, reducing surprises, and helping you make better decisions as the firm grows.
Thinking about making a change?
If your current IT situation feels harder to manage than it should, or if you are tired of slow response times, vague answers, and constantly putting out the same fires, it may be time for a different kind of partner.
We work with law firms that want more than someone to call when things break. They want clarity, structure, and a partner who understands what is at stake.
Start a conversation
"Super personalized experience. Communication was quick, easy, and to the point. As soon as I told Xentric my needs, they sent me the best options, and made sure that I was set up and ready to go ASAP."
